Refund and Returns Policy

Overview

Because every thread deserves your love—and your satisfaction matters to us. We want you to love what you wear from us. However, if something isn’t quite right, we’re here to help.

We offer exchanges for certain issues and provide Vioura Credits if a replacement isn’t available. Please read the details below to understand how our process works.

Eligible for Exchange:

  • If the size isn’t what you ordered.
  • If your product arrived damaged.
  • If you received the different product than you ordered.
  • If you’re not satisfied with your purchase, we’ll provide a credit note for future use.

Exchange policy

  • We accept exchanges within 3 days of receiving your order.
  • If you have received a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order number.
  • Items must be unused, unwashed, and in their original condition with tags and packaging intact
  • Exchanges are subject to availability. If the same item is not available, we will offer a store credit or an alternative.
  • We currently do not offer refunds for any purchases.

Non-Returnable Items

  • Items on sale or purchased with discount codes
  • Sarees with fall-pico, blouse stitching, or customizations are not eligible for exchange but can be altered if needed.

Return Shipping

  • For eligible exchanges, the customer bears the cost of return shipping unless the product was defective or incorrect.
  • In case of a damaged product, we will arrange the pickup from your address.

Damaged or incorrect item If they have:

  • Torn textiles or broken stitches.
  • prominent stains or marks.

Exchange process:

  1. Return requests must be placed within 3 days of delivery (48 hours if If you have received a damaged or incorrect item). After this period, returns will not be accepted.
  2. Use [this link] to create a return request.
  3. If you face any difficulties, contact us via WhatsApp or call our care number at +91 9316062019.
  4. Record an unboxing video while returning the package to ensure a smooth process.

Thank you for shopping with Vioura! We appreciate your trust and support.

We strive to display colors as accurately as possible, but slight variations may occur due to lighting, photography conditions, and screen settings. Product details such as weight, work details, and size may vary slightly. Customers should consider these minor differences when making a purchase.

Color & Description Disclaimer

  1. Record an unboxing video while returning the package to ensure a smooth process.
  2. If you face any difficulties, contact us via WhatsApp or call our care number at +91 9316062019.
  3. Use [this link] to create a return request.
  4. Return requests must be placed within 3 days of delivery (48 hours if If you have received a damaged or incorrect item). After this period, returns will not be accepted.